Your Customers
Deserve World-Class
Support
Ayolla empowers small and medium businesses across Rwanda with professional, affordable call center solutions — so you can focus on growth while we handle every customer conversation.
- No long-term contracts
- Setup in 48 hours
- Bilingual agents (EN/FR/Kinyarwanda)
Trusted by forward-thinking businesses:
Kigali MartMuhinziProRwandaFreshTechHub RWSafariLinkEverything Your Business Needs to Delight Customers
From the first ring to the final resolution — we have every touchpoint covered.
Inbound Customer Support
Handle every customer call professionally. From order inquiries to complaints, our trained agents represent your brand with care.
- 24/7 availability
- Multi-line handling
- CRM integration
Outbound Sales & Telesales
Grow your pipeline with skilled outbound agents who qualify leads, follow up on prospects, and close deals on your behalf.
- Lead qualification
- Appointment setting
- Sales follow-ups
Technical Helpdesk
Provide Tier 1 & Tier 2 technical support to your customers, keeping frustration low and loyalty high.
- Step-by-step troubleshooting
- Ticket escalation
- SLA management
Market Research & Surveys
Gather actionable customer insights through structured phone surveys to shape your business strategy.
- Data collection
- Customer feedback
- NPS surveys
After-Hours Coverage
Never miss a customer call again. We cover evenings, weekends, and public holidays so your business never sleeps.
- Evening & weekend shifts
- Holiday coverage
- Overflow handling
Multilingual Support
Serve your customers in Kinyarwanda, English, and French — building trust with every conversation.
- Kinyarwanda agents
- English & French
- Code-switching support
The Partner Rwanda's
Businesses Have Been
Waiting For
Running a business in Rwanda means wearing many hats. Let us take customer communication off your plate — so you can focus on what you do best.
“Since partnering with Ayolla, our customer complaint resolution time dropped by 70%, and our repeat customer rate went up by 35% within just three months.”
Alice Mutesi
CEO, Kigali Fashion House
Lightning-Fast Setup
Go live in 48 hours. We handle the onboarding, scripts, and system setup so you don't have to wait weeks.
Built for SME Budgets
Flexible, transparent pricing with no hidden fees. Designed specifically for the financial realities of Rwanda's growing businesses.
Data Privacy & Compliance
Your customer data is protected with enterprise-grade security and full compliance with Rwanda's data protection regulations.
Trained Local Agents
Our agents understand the local market, culture, and context — delivering authentic, empathetic service every time.
Dedicated Account Manager
You're never a number with us. Each client gets a dedicated point of contact who knows your business inside out.
Real-Time Reporting
Access live dashboards and weekly performance reports so you always know exactly how your customers are being served.
Up and Running in 3 Simple Steps
No complicated contracts. No lengthy setup periods. Just professional support, fast.
Tell Us About Your Business
Fill out a quick onboarding form. We learn about your brand, your customers, the volume of calls you expect, and the service experience you want to deliver.
We Set Everything Up
Our team configures your call flows, trains agents on your brand voice and FAQs, and integrates with your existing tools — all within 48 hours.
Go Live & Watch Your Business Grow
Your dedicated agents start handling calls on day three. You get real-time reporting and a weekly review with your account manager.
No credit card required. Cancel anytime.
Real Businesses, Real Results
Don't take our word for it — hear from Rwanda's entrepreneurs themselves.
Emmanuel Nkurunziza
Founder, E-Commerce Store
ShopRwanda.com
Before Ayolla, I was losing customers because I couldn't answer calls while managing my warehouse. Now my customers get immediate help and my sales have gone up 40%. It's the best investment I've made for my business.
Affordable Plans for Every Stage of Growth
No surprises. No hidden fees. Just value that makes business sense.
Starter
Perfect for businesses just getting started
- Up to 500 calls/month
- 1 dedicated agent
- Inbound support only
- Business hours (8am–6pm)
- Weekly summary report
- Email support
- Standard onboarding
Growth
For growing SMEs ready to scale
- Up to 2,000 calls/month
- 3 dedicated agents
- Inbound + Outbound
- Extended hours (7am–9pm)
- Real-time dashboard
- Phone & email support
- Priority onboarding (48hrs)
- CRM integration
- Monthly performance review
Enterprise
Full-scale operations for ambitious companies
- Unlimited calls
- Dedicated agent team
- Inbound + Outbound + Technical
- 24/7 coverage
- Custom reporting & KPIs
- Dedicated account director
- White-glove onboarding
- API & CRM integrations
- SLA guarantees
- Custom languages/scripts
All plans include a 14-day free trial • No credit card required • Cancel anytime
Every Customer Call Is an Opportunity.
Don't let a single one go unanswered. Join 500+ Rwanda businesses already growing with Ayolla.
Ready to Elevate
Your Customer Experience?
Fill out the form and our team will be in touch within 2 business hours. Or reach us directly — we love to talk.